At Beyond Farms, we aim to provide customers with a reliable and satisfactory shopping experience.

Because our products are food products, cancellation, return, replacement, and refund requests may be subject to food-safety and hygiene requirements.

1. Order Cancellation

Customers may contact Beyond Farms to request cancellation of an order as soon as possible after placing it.

Once an order has entered processing, packing, or dispatch, cancellation may not be possible.

2. Damaged Products

If a product arrives damaged, please contact Beyond Farms as soon as reasonably possible after delivery.

Please provide your order details along with photographs or video showing the condition of the package and product.

Keeping the original packaging may help us investigate the issue.

3. Incorrect Products

If you receive a product that does not match your order, contact Beyond Farms as soon as possible.

We may request photographs of the received product and packaging before determining the appropriate resolution.

4. Food Product Returns

For hygiene and food-safety reasons, opened or consumed food products generally cannot be accepted for return.

Where a product is defective, damaged, incorrect, or otherwise eligible under applicable law, Beyond Farms may review the request and determine an appropriate resolution.

5. Replacement

Where a claim is approved, Beyond Farms may provide a replacement product, refund, or other appropriate resolution depending on the circumstances, product availability, and applicable requirements.

6. Refunds

Where a refund is approved, it will generally be processed through the original payment method where technically possible.

The time required for a refund to appear in a customer’s bank account or payment account may depend on the payment gateway or financial institution.

7. Situations Where a Return May Not Be Accepted

A return, replacement, or refund may not be available where:

  • A food product has been opened or consumed
  • The product was damaged after delivery due to improper handling or storage
  • The customer provided incorrect delivery information
  • The customer is dissatisfied solely because they changed their mind after receiving the product
  • The product was not stored according to the instructions provided on its packaging
  • The issue is caused by circumstances outside the reasonable control of Beyond Farms

All such matters remain subject to applicable consumer rights and laws.

8. Incorrect Delivery Information

If an order cannot be delivered because the customer provided incorrect or incomplete information, any additional delivery or re-dispatch arrangements may be subject to applicable charges.

9. How to Contact Us

For cancellation, refund, replacement, or order-related concerns, please contact Beyond Farms through the customer support options available on the website.

Please include your order number and relevant photographs or information wherever applicable.