Shipping Policy – Beyond Farms | Far Beyond Ordinary

Beyond Farms takes reasonable care to ensure that your order is processed and delivered safely.

1. Order Processing

Orders are processed after successful payment confirmation.

Processing and dispatch may require additional time during periods of high order volume, promotional campaigns, festive periods, product launches, or circumstances affecting normal operations.

2. Delivery

Orders are delivered to the shipping address provided during checkout.

Delivery time may vary depending on the customer’s location, courier availability, logistics conditions, weather, public holidays, and other circumstances affecting transportation.

The delivery timeline shown during checkout, where available, should be considered an estimate rather than an absolute guarantee.

3. Shipping Charges

Any applicable shipping charges will be displayed during checkout before the order is completed.

Where a free-shipping offer is available, its applicable conditions will be displayed on the website or during checkout.

4. Order Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched.

Tracking information may be communicated through the contact details provided during checkout or through the order tracking system.

5. Delivery Address

Customers are responsible for providing accurate delivery information, including their name, complete address, PIN code, and contact number.

Beyond Farms cannot be held responsible for delivery problems caused by incorrect, incomplete, or outdated information supplied by the customer.

6. Failed Delivery

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, or the courier cannot contact the recipient, the shipping provider may make further attempts according to its applicable procedures.

Additional charges may apply where re-dispatch or additional delivery arrangements are required.

7. Damaged Packages

If your package appears damaged, opened, or tampered with when delivered, please take photographs or video of the package and retain the packaging.

Contact Beyond Farms as soon as reasonably possible with your order details and supporting information so that the matter can be reviewed.

8. Incorrect or Missing Products

If you receive an incorrect product or a product is missing from your order, contact Beyond Farms as soon as reasonably possible after delivery.

Please provide the order details and photographs or other supporting information where applicable.

9. Delivery Delays

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including weather conditions, transportation disruptions, courier delays, public holidays, natural events, government restrictions, or other logistical circumstances.